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Warranty Information & Limited Warranty Policy

Standing behind the products we offer.

Standing Behind Our Products

At Midwest Design Innovations, quality is the foundation of everything we do.

We carefully design, manufacture, and select the products we offer because we believe our customers deserve dependable solutions built to perform. We do not manufacture or offer products that we would not confidently use ourselves, and we believe our customers should never become product testers.

If a product does not perform as intended due to a defect in materials or workmanship, we are committed to working with you to provide a fair and timely resolution.

Standard Product Limited Warranty

Unless otherwise stated in writing, standard products purchased directly from Midwest Design Innovations or an authorized dealer are covered by a Limited Warranty for the original purchaser for a period of twelve (12) months, or one (1) year, from the original date of purchase.

This Limited Warranty covers defects in materials and workmanship that occur under normal use and service during the applicable warranty period.

This warranty applies only to the original purchaser and is non-transferable unless otherwise approved in writing by Midwest Design Innovations.

Custom Products & Manufacturing

Every custom project is unique.

Custom-engineered products, OEM manufacturing, private label products, contract manufacturing, prototypes, and other made-to-order products are not covered under the standard Midwest Design Innovations Limited Warranty.

Warranty coverage for these products is established during the quotation and contracting process and is documented within the applicable quotation, purchase agreement, sales contract, statement of work, or other executed agreement.

Customers should refer to their project documentation for the warranty terms that apply to their specific product or project.

Warranty Coverage Summary

What Is Covered

The Midwest Design Innovations Limited Warranty covers defects in:

  • Materials
  • Workmanship
  • Manufacturing quality

When a warranty claim is approved, Midwest Design Innovations may, at its sole discretion:

  • Repair the product
  • Repair the defective component
  • Replace the defective product or component
  • Supply replacement parts
  • Provide another appropriate remedy consistent with the applicable warranty agreement

Every warranty claim is evaluated individually to ensure a fair and appropriate resolution.

What Is Not Covered

This Limited Warranty does not cover failures or damage resulting from:

  • Normal wear and tear
  • Cosmetic damage that does not affect product performance
  • Improper installation
  • Improper maintenance
  • Misuse, abuse, or neglect
  • Unauthorized repairs or modifications
  • Operation outside published specifications
  • Improper storage or handling
  • Accidents
  • Fire, flooding, lightning, corrosion, or other environmental conditions beyond reasonable control
  • Routine maintenance items or consumable components unless specifically covered in writing

Failure to follow installation, operation, maintenance, or safety instructions may void warranty coverage.

Third-Party Products

Midwest Design Innovations partners with industry-leading manufacturers to provide additional products and components.

Products manufactured by third parties are generally covered by the original manufacturer’s warranty, when applicable.

Whenever possible, Midwest Design Innovations will assist customers with the warranty process; however, warranty approval remains subject to the original manufacturer’s warranty terms and policies.

Filing a Warranty Claim

If you believe your product qualifies for warranty service, please contact Midwest Design Innovations as soon as reasonably possible after discovering the issue.

To help us evaluate your claim, please provide

  • Proof of purchase or order number
  • Product model and serial number (if applicable)
  • A description of the issue
  • Photographs or videos of the problem, when available
  • Any additional information requested by our support team

Midwest Design Innovations reserves the right to inspect the product or request additional information before approving any warranty claim.

Products should not be returned without prior authorization.

Warranty Resolution

If a warranty claim is approved, Midwest Design Innovations will determine the most appropriate resolution.

Depending on the nature of the claim, this may include:

  • Product repair
  • Component replacement
  • Replacement parts
  • Product replacement
  • Another appropriate remedy consistent with the applicable warranty

Warranty remedies are limited to the original product purchased.

Warranty Limitations

This Limited Warranty is the exclusive warranty provided by Midwest Design Innovations and supersedes any prior oral or written representations regarding warranty coverage.

To the fullest extent permitted by applicable law, Midwest Design Innovations disclaims all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

Midwest Design Innovations shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to loss of production, downtime, lost profits, business interruption, loss of business opportunity, or other economic damages arising from the use of or inability to use any product.

Some jurisdictions do not permit certain warranty limitations or exclusions. Where prohibited by law, those limitations shall apply only to the extent permitted.

Need Warranty Assistance?

If you have questions regarding warranty coverage or believe your product may qualify for warranty service, our team is here to help.

Phone support details will be posted before launch.

Email: support@midwestdesigninnovations.com

For shipping damage, returns, or refund requests, please refer to our Shipping Policy and Returns & Refunds Policy.

Our Commitment

Quality products deserve quality support.

Our commitment is to manufacture dependable products, communicate honestly, and resolve legitimate warranty concerns professionally and fairly. We value the trust our customers place in Midwest Design Innovations and remain dedicated to delivering products and service that reflect the integrity of our company.

Product TypeWarranty Coverage
Standard Products12-Month Limited Warranty
Custom Engineered ProductsProject-Specific Warranty
OEM ManufacturingContract-Specific Warranty
Private Label ProductsContract-Specific Warranty
Contract ManufacturingContract-Specific Warranty
Prototype & Development ProjectsProject-Specific Warranty
Third-Party ProductsOriginal Manufacturer Warranty (when applicable)

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