At Midwest Design Innovations, we stand behind the quality of our products and strive to provide exceptional customer service before, during, and after every purchase. If you need to return a product, our goal is to make the process clear, fair, and efficient.
Because we offer both standard products and custom-engineered solutions, return eligibility varies depending on the type of product purchased. Please review the policy below before requesting a return.
Unless otherwise stated in writing, standard products purchased directly from Midwest Design Innovations or an authorized dealer by the original purchaser may be eligible for return if all of the following conditions are met:
Products that do not meet these requirements may not qualify for return or refund.
All returns require prior authorization from Midwest Design Innovations.
Before returning any product, customers must contact our support team to obtain a Return Merchandise Authorization (RMA).
Returns shipped without an approved RMA may be refused and returned to the sender at the customer’s expense.
Custom-engineered products, OEM manufacturing, private label products, contract manufacturing, prototypes, and other made-to-order products are manufactured specifically to customer requirements.
These products are non-returnable and non-refundable once engineering, material procurement, or production has begun unless Midwest Design Innovations determines the product contains a verified defect covered under the applicable project warranty.
Warranty coverage for custom products is governed exclusively by the terms established within the applicable quotation, purchase agreement, sales contract, statement of work, or other executed agreement.
Approved cancellations of custom orders may be subject to charges for engineering, materials, labor, tooling, administrative costs, and other expenses incurred prior to cancellation.
Approved returns that are not the result of a verified warranty defect, shipping error, or order fulfillment error are subject to a twenty-five percent (25%) restocking fee, unless otherwise stated in writing.
The applicable restocking fee will be deducted from the approved refund amount.
Products returned damaged, incomplete, modified, or in a condition that prevents resale may be denied for return or may incur additional charges.
Unless otherwise required by law, the following products are generally not eligible for return:
Once an approved return has been received and inspected, Midwest Design Innovations will notify you of the status of your refund.
If approved, refunds will be issued to the original payment method whenever possible.
Original shipping charges are non-refundable unless the return is the direct result of:
Refund processing times may vary depending on your financial institution or payment provider.
If you receive an incorrect product or a product with a verified manufacturing defect, Midwest Design Innovations will work with you to repair, replace, or exchange the product, as appropriate.
Exchange requests are subject to product availability and the applicable warranty terms.
Customers are responsible for all return shipping costs unless otherwise agreed to in writing by Midwest Design Innovations.
Returned products must be packaged securely to prevent damage during transit. Midwest Design Innovations is not responsible for products damaged during return shipment due to insufficient or improper packaging.
We recommend using a shipping service that provides shipment tracking and appropriate insurance, as Midwest Design Innovations is not responsible for return shipments that are lost or damaged while in transit.
If a return is approved due to a verified warranty defect or an error made by Midwest Design Innovations, return shipping arrangements may be coordinated at the sole discretion of Midwest Design Innovations.
If your order arrives damaged or you receive an incorrect product, you must notify Midwest Design Innovations within three (3) business days of delivery.
Prompt reporting allows us to work with the shipping carrier and determine the appropriate resolution.
If you have questions regarding returns, refunds, exchanges, or return eligibility, our team is here to help.
Phone support details will be posted before launch.
Email: support@midwestdesigninnovations.com
We believe great customer service extends beyond the sale.
Our commitment is to deliver quality products, communicate honestly, and resolve issues fairly and consistently. Every return request is reviewed professionally, with the goal of reaching a fair resolution while protecting both our customers and our business.
MDI Pro / Quick Attach Systems
MDI Pro / Quick Attach Systems
MDI Pro / Quick Attach Systems
MDI Pro / Quick Attach Systems
Pro / Quick Attach Systems
Pro / Quick Attach Systems
Pro / Quick Attach Systems
Pro / Quick Attach Systems
Standard / Hydraulic Fittings & Couplers
Pro / Quick Attach Systems
SKU MDI-QCP-10001 · OEM AM102420
MDI Standard / Hydraulic Fittings & Couplers
MDI Standard / Hydraulic Fittings & Couplers
MDI Standard / Hydraulic Fittings & Couplers
MDI Standard / Hydraulic Fittings & Couplers
MDI Standard / Hydraulic Fittings & Couplers
MDI Standard / Hydraulic Fittings & Couplers
MDI Standard / Hydraulic Fittings & Couplers
MDI Standard / Hydraulic Fittings & Couplers
Standard / Hydraulic Fittings & Couplers
Pro / Quick Attach Systems
Pro / Quick Attach Systems
Standard / Hydraulic Fittings & Couplers
Standard / Hydraulic Fittings & Couplers
Pro / Quick Attach Systems
MDI Standard / Hardware & Retention
MDI Standard / Hardware & Retention
MDI Standard / Hardware & Retention
MDI Standard / Hardware & Retentio
MDI Standard / Hardware & Retention
MDI Standard / Hardware & Retention
MDI Standard / Hardware & Retention
MDI Standard / Hardware & Retention
MDI Standard / Hardware & Retention
MDI Standard / Hardware & Retention
MDI Pro / Quick Attach Systems
MDI Pro / Quick Attach Systems
MDI Pro / Quick Attach Systems
MDI Pro / Quick Attach Systems
Pro / Quick Attach Systems
Pro / Quick Attach Systems
Pro / Quick Attach Systems
Find what you’re looking for quickly. Search our website to discover relevant content, pages, products, and more.
