Policy center

Shipping Policy

What to expect from processing through delivery.

Delivering Your Order with Care

At Midwest Design Innovations, we understand that receiving your order on time and in excellent condition is just as important as the product itself. Every shipment is carefully prepared, inspected, and packaged to help ensure it arrives safely and ready for use.

Whether you’re purchasing a standard product or a custom-engineered solution, we are committed to providing accurate communication, reliable shipping, and exceptional customer service throughout the delivery process.

Order Processing

Midwest Design Innovations is committed to processing orders as quickly and accurately as possible.

Standard Processing

  • In-stock orders are typically processed within one (1) to two (2) business days.
  • Orders received before 2:00 PM Central Time (CST), Monday through Friday, are typically shipped the same business day, provided all items are in stock and payment has been received.
  • Orders received after the daily cutoff, on weekends, or on company holidays will generally be processed on the next business day.

Custom Products

Custom-engineered products, OEM manufacturing, private label manufacturing, contract manufacturing, prototypes, and other made-to-order products are manufactured according to the lead times provided in the applicable quotation, purchase agreement, sales contract, or project documentation.

Production schedules for custom projects vary based on engineering requirements, material availability, manufacturing complexity, and current production workload.

Shipping Methods

Midwest Design Innovations ships using a variety of trusted parcel and freight carriers based on the size, weight, destination, and handling requirements of each order.

Shipping methods may include

  • Small Parcel Delivery
  • Less-Than-Truckload (LTL) Freight
  • Full Truckload (FTL) Freight
  • Expedited Shipping Services (when available)

Carrier selection is determined by Midwest Design Innovations unless otherwise agreed to in writing.

Shipping Costs

Shipping charges are calculated based on

  • Product size and weight
  • Shipping destination
  • Shipping method selected
  • Freight carrier rates
  • Additional services requested

Shipping charges will be identified during checkout, included within your quotation, or listed on your sales order.

Additional charges may apply for

  • Residential deliveries
  • Liftgate service
  • Limited-access locations
  • Inside delivery
  • Expedited shipping
  • Special handling requirements

Estimated Delivery Times

Estimated delivery dates are provided for planning purposes only.

While we make every effort to meet estimated delivery schedules, Midwest Design Innovations cannot guarantee carrier transit times and is not responsible for delays resulting from:

  • Weather
  • Transportation disruptions
  • Carrier delays
  • Supply chain interruptions
  • Labor disputes
  • Natural disasters
  • Other circumstances beyond our reasonable control

Inspecting Your Shipment

Customers should inspect all shipments immediately upon delivery.

Before signing for freight shipments, inspect the shipment for any visible damage or shortages whenever possible.

If damage is observed at the time of delivery, note the damage on the carrier’s delivery receipt before accepting the shipment.

Shipping Damage & Freight Claims

If your shipment arrives damaged or incomplete, please notify Midwest Design Innovations within three (3) business days of delivery.

To assist with the claim process, please provide

  • Your order number or proof of purchase
  • Photographs of the exterior packaging
  • Photographs of the damaged product
  • Photographs of the shipping label
  • A description of the damage or shortage

Failure to report shipping damage within three (3) business days or failure to provide sufficient photographic documentation may result in denial of the shipping damage claim.

Please retain all original packaging and shipping materials until the claim has been resolved, as the carrier may require inspection.

Order Accuracy

Please verify your shipping address before placing your order.

Midwest Design Innovations is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Backorders

If an item becomes temporarily unavailable after your order has been placed, we will notify you as soon as reasonably possible.

Customers may be provided with available options, including:

  • Waiting for the item to become available
  • Partial shipment of available products
  • Product substitution (when appropriate)
  • Order cancellation for unavailable items 

International Shipping

International shipping may be available for select products.

Customers are responsible for any applicable duties, taxes, customs fees, import regulations, brokerage fees, or other charges imposed by the destination country unless otherwise agreed to in writing.

Questions About Your Shipment?

Our team is here to help.

If you have questions regarding your order, shipping status, freight delivery, or shipping damage, please contact us.

Phone support details will be posted before launch.

Email: support@midwestdesigninnovations.com 

Our Commitment

Every order represents an opportunity to earn your trust.

We are committed to providing quality products, careful packaging, reliable communication, and responsive customer support from the time your order is placed until it arrives safely at its destination. 

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